Clear Knowhow is a tool that utilises email content to locate the formal and informal expertise in your organisation and enables staff to connect on key topics.
When an employee sends an email, the content is automatically routed through the Clear Knowhow engine. Using natural language processing techniques, developed through Loughborough University, significant words or phrases are recognised by Clear Knowhow’s keyword extraction engine.
The extracted phrases are displayed to the sender for rating. Once rated by the originator, the phrases and associated ratings are stored in the Clear Knowhow expertise profile database. This database can then be searched by other users in the organisation, instantly identifying the most appropriate people to whom technical and business questions should be addressed.
Clear Knowhow saves vital staff time, enabling them to find information more quickly and effectively. By highlighting pockets of existing expertise, it avoids unnecessary duplication of effort across the organisation; more importantly it enables innovation between clusters of experts who may previously have been unconnected. When a staff member leaves, it helps define the formal and informal knowledge sets required to replace them.
When linked with Clear Pathways, Clear Knowhow also helps your management team to identify skill shortages or emerging trends, and to map the organisation’s human networks.