Clear Knowhow is a tool that utilises email content to locate the formal and informal expertise in your organisation and enables staff to connect on key topics.
When an employee sends an email, the content is automatically routed through the Clear Knowhow engine. Using natural language processing techniques, significant words or phrases are recognised by Clear Knowhow’s keyword extraction engine.
The extracted text is displayed to the sender for approval. Once authorised by the originator, the phrases are stored in the Clear Knowhow expertise profile database. This database can then be searched by other users in the organisation, giving them instant access to the best people to address technical and business questions, wherever they are located.
Clear Knowhow does not use information that it does not need; the email messages are never stored or displayed, only the keywords authorised by the experts themselves.
Clear Knowhow saves vital staff time, enabling them to reach solutions more quickly and effectively. By highlighting pockets of existing expertise, it avoids unnecessary duplication of effort across the organisation; more importantly it enables innovation between clusters of experts who may previously have been unconnected. When a staff member leaves, it helps define the formal and informal knowledge sets required to replace them
When linked with Clear Pathways, Clear Knowhow also helps your management team to identify skill shortages or emerging trends, and to map the organisation’s human networks.